Library 2.0 does not come as a surprise to me. I have always believed that the focus should be on the user and how we can enhance the library experience for them. It is surprising how many useful tools we have access to that greatly improves the quality of service provided to the customer. By using services like blogs, flickr, wikis, etc., the number of customers is not limited to those in our locale. We can easily serve users in California or another country.
Library 2.0 is just the beginning of many new possibilities.
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